Terms & Conditions

Order

A sampling service is provided to allow you to see samples of the actual fabric before ordering. We will send up to five samples free of charge. The minimum order is 0.5m. You will receive an invoice immediately after placing your order. If one of your ordered items is not available anymore due to strong demand, we will contact you immediately. Please note that the colours depicted in our website are only a representation of the colours. We cannot accept any responsibility for colour and/or shade differences between the representations on the website and the actual fabric.

 

Subscriptions and Single Issues

OTTOBRE design magazine

Dots n Stripes is acting as a subsciption and selling agent for the finnish OTTOBRE design company. The orders you place on our webside are payable to Dots n Stripes. The magazines then will be send directly from Finland to your address. The prices fluctuate with the exchange rate, please check the shop for current prices.

Payments

You can purchase items from us by credit card, bank transfer and Paypal, one of the worlds leading credit card payment solutions providers. Paypal offers you the possibility of paying by credit card or through your Paypal account.

Paypal's processing centre is securely linked to many processing banks worldwide, who handle the credit card authorisations online and process the transactions in real time. So you can have any confidence that our online purchasing facilities are secure and safe to use. Please let us know if you want to pay by bank transfer and we will e-mail you the bank details. All risks in the goods shall pass to the customer on delivery, but the goods shall remain the property of Dots n Stripes until paid for in full by the customer.

Prices are subject to change. All prices in our shop are in British Pound Sterling and include VAT at the current rate applicable.

Customers from outside the UK buying from our shop are responsible for any local taxes and/or duties incurred.

 

Dispatch

Orders within the UK will be dispatched 2nd class or by courier for heavier parcels. If you require your order urgently, please contact us regarding special delivery at extra cost. Overseas order will be dispatched by airmail through Royal Mail or by courier for heavier parcels.

 

Returns and Refunds

Subscriptions and single issues of the OTTOBRE design magazine are NOT refundable.

All products are quality checked before despatch but in the unlikely event that you experience any problems please contact us. Dots n Stripes will not be held responsible for any damage that occurs during transport.

Dots n Stripes returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor.

In accordance with the law your have a 7 day 'cooling off' period in which you have the right to cancel your purchase. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation if the goods are send back in unused and resaleable condition. We cannot accept liability for goods lost or damaged during transport. You are advised to wrap the product carefully to avoid damage and to request a proof of return from your carrier or recorded delivery through your post office.

 

Website Availability

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Access to this website may also be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or products. We will attempt to limit the frequency and duration of any such suspension or restriction.

 

Website Access

Dotsnstripes.co.uk grants you a limited license to access and make personal use of this website, but not to download(other than page cacheing) or modify it, or any portion of it under any circumstances. This website or any portion of this website (including any images, logos or descriptions) may not be reproduced, duplicated, copied, resold, visited or otherwise exploited or used for any commercial purpose.